CUSTOMER CARE
Order Processing Times
Katoure is a small-owned business with a dedicated but small team. We appreciate your patience and support!
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Orders take up to 3-5 business days to process before shipping (excluding weekends and holidays).
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Processing times may be longer during high volume products, sales or holiday seasons.
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Curated Style Boxes & Custom Orders require 10-12 weeks for shipping.
Shipping
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Domestic Orders:
All domestic orders are shipped via USPS and typically arrive within 2-3 business days after shipment. However, delivery times may be affected by inclement weather, distance, or other unforeseen circumstances. Once you receive your tracking number, please direct any delivery-related inquiries to USPS.
Note: Only some orders qualify for express shipping. If you’d like to check eligibility, please email Katoure.shop@gmail.com before placing your order. -
Lost or Mis-Delivered Packages:
If your package is lost or mis-delivered, please file a claim with USPS before contacting us. We are unable to assist with lost or delayed packages without a claim number. -
International Orders:
International packages typically arrive within 2-3 weeks. However, delivery may take up to 30 days in some cases.
We are actively working to reduce shipping times and thank you for your understanding and patience.
Send us an email to:
RETURNS
Terms & Conditions
All products are sold "as is." By completing your purchase, you accept full responsibility for it, as refunds are not provided. However, exchanges are available within 5 business days of the purchase date. Exchanges can only be made for products of equal or lesser value. If the exchanged item is of lesser value, the price difference will not be refunded.
Please note: All items are authentic vintage and may have imperfections due to their unique history and character.
All digital products are non-refundable.