STORE POLICY

 

 

PLEASE READ: ALL SALES ARE FINAL. You assume the responsibility for your purchase, and no refunds will be issued. KATOURE reserves the right not to credit you if you return items outside the terms of our Return Policy. Please read all item details carefully before purchasing them. Many items that we carry have small imperfections. These are not to be considered as full imperfections and are featured in the “conditions” column. We ask you to make sure you are buying the product you are going to keep and use. Care for the garment is customer’s responsibility and the quality of the garment is not warranted by KATOURE.

** KATOURE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES **

 

REFUND POLICY & RETURNS :

When purchasing any of our clothing and accessories please shop carefully and ask questions prior to purchasing as all sales are considered final. There are NO RETURNS, NO EXCHANGES, or REFUNDS. No exception will be made as buyers are notified of the store policy upon checkout.**Customers are responsible for having their own measurements taken before purchase. No exchanges or returns are allowed for size differences.

ORDER PROCESSING TIMES

ORDERS TYPICALLY TAKE  3-5  BUSINESS DAYS TO PROCESS BEFORE THEY ARE SHIPPED, IF THE VARIANTS ARE AVAILABLE AND NOT ON PRE-ORDER(HOLIDAYS & WEEKENDS ARE EXCLUDED). PLEASE KEEP THIS IN MIND BEFORE ORDERING. PLEASE ALLOW UP TO 12 BUSINESS DAYS FOR ORDERS TO PROCESS DURING THE HOLIDAY SEASON. 

 

SHIPPING
ALL DOMESTIC ORDERS ARE SHIPPED VIA USPS AND UPS.

DUE TO COVID-19, ORDERS THAT ARE SHIPPED MAY BE DELAYED IN TRANSIT.

ORDERS TYPICALLY TAKE 2-4 BUSINESS DAYS TO ARRIVE- INCLEMENT WEATHER, DISTANCE FROM SENDER, OR A VARIETY OF OTHER UNFORESEEN CIRCUMSTANCES MAY MAKE THIS TIME LONGER. ONCE YOU HAVE YOUR TRACKING PLEASE CONTACT USPS/UPS WITH ANY ISSUES WITH DELIVERY TIMES.

ONLY SOME ORDERS ARE APPLICABLE FOR EXPRESS SHIPPING. TO INQUIRE IF YOUR ORDER IS APPLICABLE, PLEASE EMAIL KATOURE.SHOP@GMAIL.COM BEFORE PLACING YOUR ORDER.

IF YOU SUSPECT YOUR ITEM HAS BEEN MISDELIVERED OR LOST- PLEASE PUT IN A CLAIM WITH USPS/UPS BEFORE SENDING AN EMAIL TO KATOURE.SHOP@GMAIL.COM WE CANNOT ASSIST WITH LOST OR DELAYED PACKAGES WITHOUT A CLAIM NUMBER.